Terms & Conditions

1. Acceptance of Terms

These Terms of Service govern access to and use of The Ant Method platform and services. By creating an account, subscribing, accessing, or using the services, you agree to these Terms. If you do not agree, do not use the services.

2. Service Overview

The Ant Method provides software and technology services for business communications, CRM, WhatsApp automation, messaging, lead management, smart inboxes, workflow automation, broadcasts, integrations, and related services. Certain functionality depends on third-party platforms, including Meta and WhatsApp Business.

3. Third-Party Platform Dependency

WhatsApp and Meta services are operated by third parties and are subject to their own policies, availability, approvals, limits, fees, and technical changes. The Ant Method does not control Meta or WhatsApp and does not guarantee uninterrupted availability or continued access to any third-party feature.

4. Customer / Merchant Obligations

You must comply with applicable laws and regulations; Meta and WhatsApp Business policies; The Ant Method Acceptable Use requirements; and all applicable privacy, marketing, consumer-protection, telecommunications, and messaging rules.

You are responsible for the accuracy of account information, message content, offers, campaigns, customer communications, and business practices carried out through the platform.

You must obtain and maintain all legally required consents and permissions before collecting or using customer information or sending messages.

5. Acceptable Use

You may not use the platform for unlawful, fraudulent, deceptive, abusive, harmful, unsolicited, or prohibited activities; to distribute malware; to infringe intellectual property or privacy rights; or in any manner prohibited by Meta/WhatsApp policies or applicable law.

6. Account Security

You are responsible for maintaining the confidentiality of credentials and for activity under your account. Notify The Ant Method promptly if you suspect unauthorized access or misuse.

7. Data Processing

Where you provide customer or end-user information to The Ant Method for processing on your behalf, you remain responsible for determining the lawful purpose and legal basis for that processing. The Ant Method may act as a service provider/data processor for such data, subject to applicable law and the applicable privacy documentation.

You must provide appropriate notices to your customers and honor applicable rights and requests.

8. Subscription Fees and Payment

Subscription and service fees are payable according to the selected plan or commercial agreement. Fees may be payable in advance. Applicable taxes, including GST where applicable, may be charged in addition to stated prices unless expressly included.

Unless a written commercial agreement states otherwise, paid subscription fees are non-refundable except where required by applicable law or expressly approved by The Ant Method.

9. WhatsApp and Messaging Charges

Meta/WhatsApp conversation, messaging, template, or other third-party charges may apply depending on the applicable commercial model and may be separate from The Ant Method subscription fees. Third-party pricing and rules may change.

10. Suspension and Termination

The Ant Method may suspend or terminate access where reasonably necessary because of non-payment, violation of these Terms or acceptable-use requirements, unlawful activity, security risk, third-party platform restrictions, regulatory requirements, or actions by Meta/WhatsApp affecting the service.

Upon termination, access may cease and data may be handled according to applicable retention and deletion practices and legal obligations.

11. Intellectual Property

The Ant Method and its licensors retain rights in the software, platform, branding, documentation, designs, workflows, and technology except for customer-owned content and materials. You receive only the rights necessary to use the service during the applicable subscription or engagement.

12. Customer Content

You retain ownership of content and data you submit, subject to the rights necessary for The Ant Method to operate, secure, maintain, and improve the service as permitted by law and applicable agreements. You represent that you have the necessary rights and permissions for such content.

13. Third-Party Integrations

Integrations with Meta, WhatsApp, payment providers, CRM systems, cloud services, or other third parties are subject to the third party's terms and availability. The Ant Method is not responsible for third-party outages, policy changes, or actions outside its reasonable control.

14. Availability and Changes

The service may be modified, updated, interrupted for maintenance, or affected by technical dependencies. The Ant Method will use reasonable efforts to maintain service availability but does not guarantee uninterrupted or error-free operation.

15. Disclaimer

To the maximum extent permitted by applicable law, the services are provided on an 'as is' and 'as available' basis. The Ant Method does not guarantee specific sales, leads, revenue, conversion, marketing, or business results.

16. Limitation of Liability

To the maximum extent permitted by applicable law, The Ant Method will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, revenue, goodwill, opportunities, or data, arising from use of or inability to use the service.

Any aggregate liability of The Ant Method arising from a particular service or subscription will, to the maximum extent permitted by law, be limited to the fees actually paid by the customer to The Ant Method for that service during the twelve months preceding the event giving rise to the claim, unless applicable law requires otherwise.

17. Indemnification

You agree to indemnify and hold harmless The Ant Method India LLP and its personnel from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the service, violation of these Terms, customer-data practices, message content, or infringement of third-party rights.

18. Confidentiality

Each party will use reasonable care to protect confidential information received from the other party and use it only for legitimate purposes connected with the relationship, subject to legal disclosures and information that is already public or independently developed.

19. Compliance and Regulated Industries

Customers operating in regulated sectors are responsible for meeting sector-specific requirements. The Ant Method does not provide legal, regulatory, medical, financial, or professional advice merely by providing software or automation functionality.

20. Privacy and Other Policies

Use of personal information is also governed by The Ant Method Privacy Policy. Refunds and cancellations are governed by the Refund & Cancellation Policy where applicable. These documents form part of the contractual framework for the services.

21. Changes to These Terms

The Ant Method may update these Terms from time to time. Material changes may be communicated through the website, platform, or email. Continued use after the effective date may constitute acceptance to the extent permitted by law.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory dispute-resolution rights under applicable law, disputes will be subject to the courts having jurisdiction over Gurgaon, Haryana, India.

23. Force Majeure

Neither party will be responsible for delay or failure caused by events beyond reasonable control, including internet or telecommunications failures, cloud outages, natural disasters, governmental action, war, strikes, or third-party platform outages.

24. General

If any provision is held invalid, the remaining provisions will continue to apply. Failure to enforce a provision is not a waiver. These Terms, together with applicable policies and written commercial agreements, constitute the agreement concerning the services unless superseded by a signed agreement.

25. Contact

For questions about these Terms, contact The Ant Method India LLP at contact@theantmethod.com or +91 9196375212.