Multi-Agent Shared Inbox

Manage Every WhatsApp Conversation From One Smart Inbox

Every enquiry captured, every lead responded to instantly, every conversation tracked. Turn WhatsApp messages into customers with seamless team collaboration.

Smart Inbox Features

Everything You Need to Manage WhatsApp Leads

No lost chats, no duplicate responses, and zero missed enquiries across your entire organization.

Instant Auto-Responses

Someone enquires about your products or services? They receive a professional response with all essential details instantly — even at 2 AM.

Lead Capture Dashboard

Every message turns into an organized lead card. View new prospects, prioritize warm leads, and assign urgent follow-ups in seconds.

Pre-Built Quick Replies

Standardize responses across your team. Send service brochures, rate cards, and appointment links with 1-click canned responses.

Smart Follow-Up Reminders

Leads go cold when reps forget to reply. Smart Inbox provides automated notification nudges so no qualified conversation drops through the cracks.

Full Conversation Context

See complete customer history, order records, quotation values, and custom contact tags directly beside the active chat window.

Team Collaboration & Notes

Leave private internal notes on leads, mention teammates for reviews, and assign round-robin routing to distribute workload evenly.

Seamless Workflow

How Smart Inbox Works

A unified communications hub for your team with zero setup complexity.

Step 1

Connect Your WhatsApp Business

We connect Smart Inbox to your existing WhatsApp Business account. Keep your official number while giving multiple team members simultaneous access.

  • Works with your existing WhatsApp Business number
  • Multi-agent access from desktop, web, or tablet
  • Dedicated onboarding engineer for your team
Connected Multi-Agent Workspace
Official Business Number Active • +91 Verified
Active Agents Online 8 Team Members
Auto-Assignment Engine Round-Robin Enabled
Step 2

Leads Captured & Routed Instantly

When customer messages arrive, Smart Inbox tags their intent, dispatches auto-replies, and routes the conversation to the most relevant specialist.

  • Automatic lead qualification and tagging
  • Custom routing rules by department or geography
  • Instant desktop & mobile agent push notifications
Real-Time Lead Assignment
Rohit (Commercial Lease) High Intent
"Need 2,500 sq ft office space in BKC."
✓ Assigned to Agent: Amit K. Response within 45s
Step 3

Follow Up, Send Proposals & Close Deals

Access full conversation timelines, attach quotations, log meeting outcomes, and never lose track of customer progress.

  • Full customer lifecycle context in one pane
  • Internal team notes with @mentions
  • Exportable lead records and CRM sync
Lead Stage Tracker
Priya • 2BHK Interior Quote Sent
Rahul • Office Renovation Follow Up
Amit • 3BHK Design Deal Closed ✓

Looking for 24/7 Chatbots & Drip Campaigns?

Explore WhatsApp Automation — deploy intelligent AI assistants, automated follow-up sequences, and high-volume broadcast campaigns.

Explore WhatsApp Automation →

Ready to manage all WhatsApp conversations in one place?

Book a free 1-on-1 walkthrough with our product specialists and see how Smart Inbox transforms your customer operations.