1. Scope
This Refund & Cancellation Policy applies to subscriptions, software services, add-ons, onboarding, messaging-related services, and other paid services supplied by The Ant Method India LLP, unless a written commercial agreement states otherwise.
2. Trials and Demonstrations
Where a free trial or demonstration is offered, it is subject to the conditions communicated at the time. A trial does not create an automatic entitlement to a refund for later paid services unless expressly stated.
3. Subscription Services
Subscription fees are generally payable in advance and are non-refundable once a billing period has started, except where required by law or expressly approved by The Ant Method.
4. WhatsApp / Meta Charges
Third-party WhatsApp/Meta charges, messaging charges, template charges, or other pass-through costs are generally non-refundable because they may be incurred by the underlying third-party platform.
5. Add-ons and Setup
Onboarding, setup, configuration, customization, professional services, and custom development fees may be non-refundable once work has commenced, subject to applicable law and the written scope of work.
6. Cancellation
You may request cancellation through the contact details provided on the website or in your commercial agreement. Cancellation normally prevents future renewals; it does not automatically refund the current paid period.
7. Renewal
Where a subscription renews automatically, the applicable renewal terms and notice requirements will be communicated at purchase or in the applicable commercial agreement.
8. Technical Issues
If a verified technical failure attributable solely to The Ant Method materially prevents use of a paid service for a substantial period, the company may, at its discretion and subject to the circumstances, provide a service credit, extension, or refund for the affected portion.
9. Meta / WhatsApp Restrictions
Suspension, rejection, restriction, or termination by Meta/WhatsApp caused by customer conduct, policy violations, business verification issues, message content, consent practices, or third-party decisions does not automatically create a refund entitlement.
10. Duplicate or Unauthorized Transactions
If you believe a charge was duplicated or unauthorized, contact us promptly with transaction details. We may request information needed to investigate the transaction.
11. GST and Taxes
Refund calculations may account for applicable taxes, payment processing charges, third-party costs, and amounts that cannot lawfully be recovered. GST treatment will be handled in accordance with applicable law.
12. Refund Request Process
Send refund or cancellation requests to contact@theantmethod.com with your business name, registered account email/phone, invoice or transaction reference, reason for the request, and relevant supporting details.
13. Review and Processing
Requests are reviewed based on the applicable plan, service status, contractual terms, technical records, third-party charges, and applicable law. Approved refunds will generally be returned through the original payment method where practicable.
14. No Refund for Change of Mind
Except where required by law or expressly agreed, refunds are not provided merely because a customer changes business plans, does not use the service, or decides not to continue after purchasing a paid period.
15. Chargebacks
Customers should contact The Ant Method before initiating a payment dispute where practical. Improper chargebacks may result in suspension while the transaction is investigated, subject to applicable law.
16. Exceptional Refunds
The Ant Method may approve an exceptional refund or credit at its discretion. Such approval does not create a continuing obligation or precedent.
17. Policy Changes
This Policy may be updated from time to time. The version applicable to a transaction will generally be the version in effect when the transaction was made, unless applicable law or the commercial agreement requires otherwise.
18. Contact
For cancellations, refunds, or billing questions, contact The Ant Method India LLP at contact@theantmethod.com or +91 9196375212.
Billing & Cancellation Desk
For inquiries, requests, grievances, or questions regarding this document, please reach out to our legal and compliance desk:
The Ant Method India LLP
Gurgaon, Haryana, India
Phone: +91 91963 75212 / WhatsApp Support
Email: contact@theantmethod.com
Website: theantmethod.com