1. Introduction
This Privacy Policy explains how The Ant Method India LLP collects, uses, stores, discloses, and otherwise processes personal information in connection with theantmethod.com and its software and services.
2. Information We Collect
Depending on how you use the services, we may collect account and business details, contact information, billing information, login and authentication information, technical and device information, usage logs, support communications, configuration information, and data processed through connected messaging or business platforms.
3. WhatsApp and Messaging Data
If you connect WhatsApp Business or related services, the platform may process message metadata, message content, contact identifiers, templates, campaign information, delivery information, and other information necessary to provide the requested functionality. Third-party platform rules may also apply.
4. Customer Data Processed on Behalf of Businesses
When a business customer uses The Ant Method to manage its customers' information, The Ant Method may process that information on the business customer's instructions. The business customer remains responsible for providing appropriate notices, obtaining lawful consent where required, and responding to data-subject requests as applicable.
5. How We Use Information
We may use information to provide and secure services, authenticate accounts, process payments, provide support, operate and improve the platform, communicate service updates, prevent fraud and abuse, comply with legal obligations, and analyze performance and reliability.
6. Cookies and Similar Technologies
We may use cookies and similar technologies for authentication, preferences, analytics, security, and website functionality. Browser settings may allow you to control certain cookies, although disabling them may affect functionality.
7. Sharing and Disclosure
We may share information with service providers and infrastructure partners that support hosting, analytics, payments, communications, security, customer support, and other necessary operations. We may also disclose information where required by law, to protect rights and safety, or as part of a business transaction such as a merger or acquisition.
8. Meta and Other Third Parties
When you enable integrations, information may be exchanged with third-party platforms such as Meta/WhatsApp according to the permissions, functionality, and policies applicable to those services. The Ant Method does not control third-party privacy practices.
9. Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or destruction. No internet-based service can guarantee absolute security.
10. Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, contractual requirements, legal obligations, dispute resolution, security, and legitimate business needs. Retention periods may vary by data type and service.
11. International Processing
Service providers or infrastructure may process information in jurisdictions outside India. Where applicable, we will take steps required by law concerning such transfers and processing.
12. Your Rights
Depending on applicable law, individuals may have rights relating to access, correction, deletion, withdrawal of consent, grievance redressal, and other controls over personal information. Requests should be directed to contact@theantmethod.com.
13. Children
The services are intended for businesses and are not directed to children. We do not knowingly seek to collect children's personal information in violation of applicable law.
14. Sensitive or Regulated Information
Customers should avoid sending sensitive personal information through the platform unless the processing is necessary, lawful, appropriately protected, and supported by the applicable service and contractual arrangements.
15. Third-Party Links
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
16. Marketing Communications
Where permitted by law, we may send service, transactional, or marketing communications. You may opt out of non-essential marketing communications using available unsubscribe or contact mechanisms.
17. Grievance and Contact
For privacy questions, requests, or grievances, contact The Ant Method India LLP at contact@theantmethod.com or +91 9196375212.
18. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be published on the website with its effective or updated date.
19. Governing Law
This Policy is intended to operate in accordance with applicable Indian law, including applicable data-protection and privacy requirements.
Privacy & Data Grievance Desk
For inquiries, requests, grievances, or questions regarding this document, please reach out to our legal and compliance desk:
The Ant Method India LLP
Gurgaon, Haryana, India
Phone: +91 91963 75212 / WhatsApp Support
Email: contact@theantmethod.com
Website: theantmethod.com